Partner Operations Analyst is an exciting opportunity for a highly motivated team player who enjoys working in a fast-paced, cross-functional team. Primary responsibilities include helping Independent Software Vendors (ISVs) prepare their apps for success in the AppExchange publishing process. The Partner Operations Analyst will answer to a variety of other technical and operational requests from ISV partners (provisioning features, troubleshooting AppExchange publishing issues, etc.). Suitable candidates will have some experience working in technical and operational support roles in high-tech organizations.
-Cover the end-to-end process for publishing an application to the -AppExchange and support ISVs in that process.
-Proficiency in license and feature provisioning tools.
-Experience in technical and operational support roles and high-tech organizations.
-Solid analytical and organizational skills
-Ability to present complex information in a clear, concise manner
-Ability to communicate clearly and professionally, both verbally and in writing
-Demonstrated passion for excellence with respect to treating and caring for clients; maintains a level head and is able to handle stressful situations, complaints and unpleasant clients in a professional manner
-A pleasant, patient and friendly attitude
-Ability to work in a fast-paced, team environment; willing to address complex problems with minimal direction
-Ability to multi-task, prioritize and be detail-oriented
-BS/BA degree preferred
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As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.